About Lifetime Product Maintenance

This morning, the customer service said that a customer bought a bag from our website a year ago, but the shoulder strap was a bit frayed, enquiring us if we could send her a new one. The service support asked me whether we should do as the customer expected. According to our website regulations, customers are guaranteed with products replacement if there’re quality problems within 3 months. Besides, the shoulder strap wears down easier than other parts, and it is reasonable that we take no for the replacement request.

However, without too much thinking, I said, “of course, please mail it to our customer.”

Today, the whole world’s industrial civilization prevails in quick success and instant benefits in fast fashion, which has been corroding the earth in a devastating speed, while a major reason causing that industrial civilization to develop and even expand is human individual comparison and vanity. We work so hard for money, and some even attains their end by fair means or foul for the money. Then, we keep buying new clothes, shoes, watches, phones, cars and everything that can show others that we are living so well, yet most people don’t know that discarding a product is no different with wasting food, both shameful, for the original sin of corroding the earth.

We shall take a lady bag for an instance. A lady bag, generally, should use paint and metals. The process of making paint and metals will produce waste gas and wastage that bring about harm to the environment. Thus, every time we buy a new bag to replace the old one, we do one more damage to the earth. All other goods can be same analogized. Certainly, that doesn’t mean that we don’t buy new bags. In line with making the best use of the bags, we ought to use them as much as we can. If they are truly broken, buying new bags is definitely okay. If they’re not broken, and we prefer to have new ones, we might send the bags to whom really need them. Through those ways, we are capable to minimize the emission of harmful waste gas and wastage. The earth can purify some harmful substances itself, so I’m convinced that when the emissions are reduced to a certain threshold, the earth will sustain in a healthy condition.

Therefore, without doubt, I told our customer service to replace the shoulder strap to the customer. Firstly, based on my reasons above, it is conductive to protecting the earth. Secondly, we hardly meet a person who really want to make the best use of the bag and she is not a person who purchases products wantonly. Thirdly, she likes our lady bag for real and persist in using it.

Also, rooted in the opinion about our value, the factory has started to reduce to use the raw materials which will harm the ecological environment when producing lady bags and we work to achieve zero harm to the earth by the year of 2035.

We appeal to every one to wake your inside wisdom up, realizing and comprehending the meaning of life. We shall begin with every little aspect of daily life, cherishing our environment and protecting the earth.