Thank you for shopping at ibfun.com. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to refund. Simply follow the instructions, and submit a request for return in your order page and we will try our best to meet your request.
FAST REFUND
Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned package without an authorized return address from customer service representatives will not be refunded .
RETURNS POLICY
-We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
-Custom-order or personalised items do not have a right to 14 days refund.
-Purchase (except customized product：Bags with customized logos or blessings) can be returned within 14 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-No-restocking to be charged to the consumers for the return of the product.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
PURCHASE NOT ELIGIBLE FOR RETURN
-Final sale item(s) is not eligible for return .
-You must email us a picture showing the problem/defect after submitting the return request online.
ORDER CANCELLATION
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.
CONTACT US
If you have further questions / issues, please don’t hesitate to contact us at support@ibfun.com.
